State Farm® Insurance Agent Sandy Gilland
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kevin K
August 13, 2024
"Was the best rate in town and staff is very nice"
"Thank you for your business Kevin and the great review! We appreciate your business!"
Michael Pendracki
February 15, 2024
"Melissa is the girl you need handling your insurance needs. Customer service lacks these days but not with Melissa, she returns calls back and is very attentive. Thank you Melissa for your top notch service. I will recommend you to everyone I know."
"Thank you for the review! We appreciate the feedback and you as a customer. "
michael anthony
January 5, 2024
"The lady I spoke to was nice, but they are extremely expensive for no reason"
"Hi Michael! I don't see that we have quoted someone with your name in our system. State Farm is the number one auto insurance company in this country. I can assure you that we did not get there by being the most expensive. Rates are based off of your driving history, where you live, your insurance history, your claim history and your credit. Sometimes because of these things we are not the cheapest every time. We always keep our customers information if they want us to try and requote them again in the future. Hopefully in the future we will be cheaper for you. "
Which Way Do I Go
November 23, 2023
"This is where I get my insurance. They definitely have the best prices in the area."
"Thank you for your review! We appreciate you as a customer!"
Martinez Osborne
September 19, 2023
"Well first I would like to say that the young lady that helped me was very patient and she took care of business. I would recommend anyone to go see her."
"Thank you so much for your review Martinez! We appreciate you as a customer. "
John Sims
September 13, 2023
"Wasn't offered the 6 different options for PIP. I was told to bring a note from my health insurance carrier to get any reduction in premiums....It felt like I was being disqualified for coverage while I was there...."
"Hi John! I am happy to have you as a customer and look forward to showing you what a great office you are at. I do take our reviews seriously and pulled our camera footage to see what went wrong. I do have it on recording if you would like to stop by and see that PIP coverage were discussed. However certain types of health insurances do not qualify to opt out of PIP so when a customer discloses that they have a type of insurance that is not qualified to opt out we would not discuss opting out with them. I have called you and sent you a text to please call us so we can go over your options again with you. We look forward to having you as a customer. "
Carla Morris
August 26, 2023
"Melissa was Amazing! She is extremely helpful and honest and we truly felt like we were in good hands during this whole process, which can be overwhelming for someone like me who is completely clueless! 10 outta 10 will recommend to a friend."
"Hi Carla! We appreciate you as a customer and look forward to doing business with you. Thank you for your review!"
Dennis Gaw
May 14, 2023
"This is actually for S&K Staffing.. Which I strongly advise people not 2 use. What a joke"
"Hi Dennis. I'm not sure why you gave State Farm a bad review for another business. We have no affiliation to them. Different owners and employees. They are just located next to us. "
james ianni
May 8, 2023
"She went out of her way for my satisfaction helping me get best rates she could thank you, Melissa."
"Thank you James for your review and for your business! We appreciate you as a customer!"
kmyers199
May 1, 2023
"I highly recommend this facility to anyone who needs insurance! Everyone in the office is so nice and helpful but Melissa has helped me through my car accident and answered any question I had! Melissa is so helpful through any process you may go through and is very friendly! I cannot recommend this facility enough!"
"Thank you for your business and your review! We appreciate you as a customer!"
tyler yates
April 13, 2023
"Super helpful"
"Hi Tyler! Thank you for your review! We appreciate you as a customer!"
Bill Lenhart
April 11, 2023
"Melissa was extremely helpful and friendly when I came in to the office yesterday looking for help to lower my insurance costs. I am a senior on Medicare and she informed me that I was paying for PIP insurance that I didn't really need. This information saved me a lot of money on my existing policy! Thank you very much Melissa and God bless you for being a kind and compassionate person."
"Hi Bill! Thank you for the review! Melissa is very good at giving customers the option to help them make the best decision that works for them. It is nice that customers can now choose PIP coverage that fits their needs. So happy we could help you. "
David Rudolph
March 27, 2023
"Melissa...thanks for being smarter and more professional than I was when we spoke. Who knew Whole Life Policies could be so confusing? Thanks for explaining and handling everything. Highly Recommended. !!"
"Thank you for your review! We appreciate you as a customer!"
Trudy Brown
March 22, 2023
"Never had an insurance agent that is as professional and truly goes the extra mile for their clients as much as the agents at Sandy Gilland’s State Farm office in Taylor, MI. In particular, I prefer Melissa, but all her agents have treated me the same.. I have been with State Farm and Sandy’s office for years, am well pleased and referred others to them who have not been disappointed with their service. Thank you to the Sandy Gilland Team!!!"
"Thank you for your review! We appreciate you as a customer!"
Macy Lucero
March 1, 2023
"Melissa was great, Its my first time getting insurance on my car after moving out and she was so kind and helped so much."
"Thank you for your review Macy! So happy to hear that Melissa was so good to you! We appreciate your business!!"
Kevin Tittle
February 8, 2023
"Was great to work on our needs"
"Thank you for your review! We appreciate you as a customer!"
Hitler Auschwitz Kush
January 13, 2023
"Absolutely 💯 great staff,very friendly, fast and knowledgeable I would highly recommend them...I was referred by my cousin Kari T"
"Thank you for your review! We appreciate you as a customer!"
Abby Pitian
December 19, 2022
"Nice"
"Thank you for your review! We appreciate you as a customer."
Navi Sahota
November 11, 2022
"Great Service, super quick and friendly!"
"Hi Navi and thank you for your review! We appreciate you as a customer!"
Nicole Meadows
October 19, 2022
"Every time I call that Melissa lady is very rude. I don't know if she doesn't like her job or her life but that's no reason to take it out on customers. I've been with them for years and this is the main reason why I want to leave them."
"Hi Nicole, I am very sorry for your experience. However, are you sure that you have the right State Farm office? I do not see any customers in my book of business with your name. Melissa has been with me for 5 years now and this is my first complaint about her. I would love to hear more about your experience so please contact me."
Keith Klotz
September 14, 2022
"Awesome and fast experience today setting up a new policy on my car with Melissa I truly appreciate her help and honesty and I got a great deal on a great bundled policy."
"Thank you for your review Keith! We appreciate you as a customer!"
This is how you dance to this
September 2, 2022
"They were extremely wonderful to me in a dire time of need even tho I was a complete mess, God bless those ladies is all I can say!"
"Thank you for your review! We appreciate you as a customer!"
Christopher Bayn
August 2, 2022
"Amazing staff they are incredible at what they do and they will go above and beyond to make sure you're getting the best deal there is absolutely wonderful"
"Hello Chris and thank you for your review! We appreciate you as a customer!!"
Tom Eiden
July 28, 2022
"Melissa was awesome in helping me understand and purchase a new policy. She promptly responded to emails and was always friendly and professional."
"Hi Tom! Thank you for your review! We appreciate you as a customer and I'm happy Melissa could help you!"
Jewell Larmier
April 2, 2022
"State farm is the best"
"Thank you for your review Jewell! We appreciate you as a customer."